@WillsNash
I couldn't get the Xbox One controller to work either but I do have 3 Xbox 360 controllers working.

You might have a look at this:
https://github.com/retropie/retropie-setup/wiki/Setting-up-the-XBox360-controller

If you still need help, you might give us more details, be more specific and let us know the steps you've tried:
https://retropie.org.uk/forum/topic/3/read-this-first

okay, so i went inside and removed the USB hub and tried running straight to the adapter to the zero and still get the same issue. Controller vibrates and no lights.